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WHO WE ARE

The Rezolution Difference

We are a resolution infrastructure company serving modern lending institutions across India. We integrate digital engagement, tele-collections, field operations and legal recovery within a single orchestrated system, designed for scale, compliance and predictable outcomes. Rezolution’s operating philosophy revolves around Intelligence, Execution and Accountability. Through data-led decision-making, disciplined supervision and national field reach, we deliver structured resolution across the delinquency lifecycle.

Gagan Kumar

Founder and Managing Director 

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Biswaranjan Satpathy

Co-Founder 

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Our Vision

To be the leader and partner of choice in delinquency management by setting benchmarks in trust, scale, and sustainability.

OUR MISSION

To blend technology, human insight and execution strength to deliver predictable outcomes.

Our Approach

We specialise in friction management, not “frictionless” fantasies.
Collections is human. We resolve through structured conversations, empathy, calibrated negotiation, and disciplined follow-through.

Performance Centers
0
Monthly Resoultions
1000 +
Spokes
0 +
Collection Specialists
0 +
AUM under recovery
$ 0 B+

What We Stand For

Governance

Governance

Dignity

Dignity

Compliance

Compliance

Predictability

Predictability

Outcome Orientation

Outcome Orientation

Get in touch with us

Looking for ethical, efficient, and tech-driven debt resolution? Let’s start a conversation. Reach out today, and let’s work toward a solution that drives your growth.

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Gagan Kumar

Founder and Managing Director of Rezolution.

Gagan brings over two decades of experience in banking and collections, having started his career with Standard Chartered Bank before moving on to build Rezolution as a full-stack resolution infrastructure company.

What distinguishes Gagan’s leadership is his belief that sustainable outcomes come from a balance of technology, human judgement, and execution discipline. Under his leadership, Rezolution has scaled nationally while staying deeply grounded in compliance, dignity, and performance.

He is deeply involved in shaping strategy, building leaders from within, and redefining collections as a serious, high-impact career path rather than a transactional job. Today, he works closely with the leadership team to drive long-term vision, culture, and predictable outcomes for clients and teams alike.

Biswaranjan Satpathy

Co-Founder of Rezolution and fondly known as Bishu.

Bishu anchors some of the most critical functions at Rezolution, including governance, audit, compliance, IT systems, and HR. These areas define the organisation’s credibility, resilience, and long-term sustainability.

An MBA from IMT Ghaziabad, he brings over two decades of experience across large and complex business environments, having worked with organisations such as the Adani Group, Lodha Group, and the Tata Group.

At Rezolution, he plays a central role in setting what is internally called Rezolution Gold standards, ensuring that collections are compliant, process-driven, technology-enabled, and largely escalation-free, even at scale.

What distinguishes his leadership is his ability to build strong institutional frameworks behind the scenes. This allows frontline teams to operate with confidence, clarity, and uncompromising standards.

Subramanian Krishnan

Chief Mentor & Director, Rezolution

Krishnan is the Chief Mentor and Director at Rezolution, bringing over three decades of global banking and leadership experience across Retail and Corporate Banking, Risk, Collections and Recoveries, Distribution, Wealth, SME, and Trade Finance.

A seasoned international banking executive, Krishnan has held senior leadership and board-level roles across India, the UAE, the Middle East, Africa, and Southeast Asia. His career spans 34 years, including nearly two decades with Standard Chartered Bank, where he led large and complex businesses covering sales, credit, risk, collections, fraud control, and governance across multiple geographies. He has also served as Head of Retail Risk and GM, Collections and Recoveries at KBZ Bank, overseeing the end-to-end credit lifecycle across retail and corporate portfolios.

Krishnan is widely regarded for his ability to orchestrate scale with control, building high-performing teams, embedding governance rigor, and delivering consistent P&L outcomes in matrixed, multicultural environments. His experience includes board and top-management roles across several financial institutions, with a strong focus on risk discipline, regulatory engagement, and operational integrity.

At Rezolution, Krishnan plays a pivotal role as a mentor and sounding board to the leadership team, helping shape execution discipline, governance frameworks, and long-term institutional thinking. His contribution is centered on strengthening decision quality, leadership maturity, and system-led outcomes as Rezolution scales its resolution infrastructure.

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