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Work at the intersection of AI, communication, and national-scale execution.

Why Join Us

Governance

Fast-track growth

Dignity

Real negotiation & communication skills

Compliance

AI enabled workflows (RESPOND™)

Predictability

Nationwide roles

Outcome Orientation

Transparent culture & governance

Opportunities to Make a Difference

Come be a part of the transformation. A team that is reimagining debt collections with a technology first and human empathy led approach to delinquency management. 

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Collection Operations
(Tele / Field / Leadership)

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Collection Strategy

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Training & Capability Development

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Resourcing & Talent Supply

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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QA, Audit & Compliance

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Product

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Special Projects

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Partnerships

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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IT Services

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Data Privacy & Compliance

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Legal

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Business Development

  • Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune
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Position

Location

Description

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Resolution Analyst (Senior Tele-Collections Role)

Thane

A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision. Read More

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Position & Location
Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane



Salary
₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month

About the Role
 A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.

Key Responsibilities

  • Manage high-value/complex overdue accounts through professional telephonic communication.
  • Negotiate structured repayment solutions aligned with client policies.
  • Achieve recovery and resolution targets with accuracy and compliance.
  • Handle escalations requiring deeper negotiation and conflict resolution.
  • Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.
  • Document commitments, call outcomes, and resolutions in CRM systems.
  • Act as a role model for junior tele-collection officers through consistent performance.
  • Share portfolio insights and customer behavioral patterns with team leads.

Key Skills and Attributes

  • Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)
  • Strong negotiation, persuasion, and conflict-resolution skills.
  • Resilience, empathy, and professionalism.
    Ability to manage stress and high-pressure recovery conversations.
    Proficiency in digital CRM tools and call logging.

Eligibility Criteria

  • Minimum fixed salary of ₹3.6 LPA in current/previous role.
  • 2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.
  • Strong communication skills in both English and Hindi.
  • Willingness to undergo psychometric assessment.
  • Age: Preferably 22–30 years.

Compensation and Benefits

  • Fixed Salary: ₹4.2 – ₹4.8 LPA + upto 150% incentive
  • Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes).
  • Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.

Work Timings
 Monday to Saturday – 9:30 AM to 6:30 PM (Roster-based).

About the Company
 Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.

Why Join Us?

  • Premium Role: Transition into a senior, performance-driven role.
  • High Earnings Potential: Incentives can double your fixed pay.
  • Growth Pathway: Progress into team lead and strategy roles within 12–18 months.
  • Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.

Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.

Get Started

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Function Summary

Collection Operations is the execution backbone of Rezolution.
These roles are responsible for borrower engagement, negotiation, follow-through, and closure across delinquency stages. All roles operate within a disciplined, system-led framework guided by RESPOND™, ensuring compliance, dignity, and predictable outcomes at scale.

Roles

  • Collection Specialist – Tele
    Handles structured borrower conversations and negotiations across early and mid-delinquency buckets.
  • Collection Specialist – Field
    Executes doorstep engagement with intelligence-led routing and compliance-first conduct.
  • Team Lead – Collection Ops
    Team Management Role. Manages frontline teams, daily outcomes, and execution discipline.
  • Resolution Analyst
    An individual contributor role responsible for handling complex borrower cases by coordinating with lender authorities to design, justify, and secure context-specific resolution solutions..
  • Associate Manager – Collections
    Owns unit-level performance, coordination, and delivery consistency.
  • Manager – Collections
    Drives outcome ownership, process governance, and scale readiness.
  • AVP – Collections
    Leads portfolio-level execution, compliance, and predictability.
  • VP – Collections
    Owns strategy, structure, and long-term capability building.
 
Location:
Mumbai / Thane, Delhi, Bangalore, Hyderabad, Chennai, Indore, Ahmedabad, Pune

Function Summary

Collection Strategy translates portfolio data into actionable recovery plans.
This function designs segmentation logic, channel orchestration, escalation frameworks, and performance diagnostics to ensure execution is focused, efficient, and outcome-led.

Roles

  • Associate Manager – Collection Strategy
    Supports segmentation, reporting, and strategy execution.
  • Manager – Collection Strategy
    Designs recovery strategies and channel allocation frameworks.
  • AVP – Collection Strategy
    Owns portfolio-level strategy, diagnostics, and optimisation.
  • VP – Collection Strategy
    Leads long-term recovery models and strategic innovation.

Function Summary

Training ensures execution quality at scale.
This function builds capability across tele, field, and leadership roles through structured learning, certification, and readiness programs aligned to Rezolution’s discipline-first culture.

Roles

  • Associate Manager – Training
    Executes training programs and readiness assessments.
  • Manager – Training
    Designs learning frameworks and performance enablement modules.
  • AVP – Training
    Owns capability building strategy and certification standards.

Function Summary

Resourcing ensures the right talent is available at the right time.
This function manages hiring pipelines, workforce planning, and partner onboarding to support national scale without execution dilution.

Roles

  • Associate Manager – Resourcing
    Manages hiring execution and frontline staffing.
  • Manager – Resourcing
    Owns workforce planning and scale readiness.
  • AVP – Resourcing
    Leads national talent strategy and partner capacity planning.

Function Summary

This function safeguards Rezolution’s credibility.
It ensures regulatory compliance, audit readiness, and consistent execution quality across all channels, portfolios, and geographies.

Roles

  • Analyst
    An individual contributor role responsible for auditing execution quality, ensuring regulatory compliance, and identifying process gaps to drive corrective action.
  • Associate Manager – QA / Audit
    Conducts audits and quality assessments.
  • Manager – QA / Compliance
    Owns compliance frameworks and corrective action.
  • AVP – QA / Compliance
    Leads governance, regulatory alignment, and risk mitigation.

Function Summary

The Product function builds and evolves RESPOND™.
It works at the intersection of operations, data, and technology to ensure systems enable better decisions, faster execution, and predictable outcomes.

Roles

  • Manager – Product
    Drives product requirements, workflows, and enhancements.
  • AVP – Product
    Owns product vision, roadmap, and system governance.

Function Summary

Special Projects handles high-impact, cross-functional initiatives.
This includes new business models, large transitions, pilots, and strategic transformations.

Roles

  • Manager – Special Projects
    Executes time-bound, cross-functional initiatives.
  • AVP – Special Projects
    Leads strategic programs and enterprise initiatives.

Function Summary

The Partnerships function builds and manages execution alliances.
This includes agency networks, technology partners, and distribution collaborations that expand Rezolution’s reach and capability.

Roles

  • Manager – Partnerships
    Manages partner onboarding and performance.
  • AVP – Partnerships
    Owns partnership strategy and scale economics.

Function Summary

IT Services ensures platform stability, security, and operational continuity.
This function supports internal systems, integrations, and infrastructure critical to daily execution.

Roles

  • Associate Manager – IT Services
    Manages IT operations and support.
  • Manager – IT Services
    Owns infrastructure reliability and system performance.

Function Summary

This function protects data integrity and trust.
It ensures adherence to data protection laws, internal controls, and information security standards across all systems and partners.

Roles

  • Manager – Data Privacy & Compliance
    Oversees data governance and privacy controls.
  • AVP – Data Privacy & Compliance
    Leads enterprise data risk and compliance strategy.

Function Summary

The Legal function manages structured escalation and recovery.
It supports legal notices, arbitration, litigation coordination, and ARC-specific resolution frameworks.

Roles

  • Legal Analyst
    Supports legal documentation and case workflows.
  • Manager – Legal
    Manages legal execution and external counsel.
  • AVP – Legal
    Owns legal strategy, risk, and governance.

Function Summary

Business Development builds Rezolution’s growth pipeline.
This function focuses on lender partnerships, solution positioning, and long-term relationship building.

Roles

  • Manager – Business Development
    Drives client acquisition and solution proposals.
  • AVP – Business Development
    Owns strategic accounts and growth initiatives.
  • VP – Business Development
    Leads growth strategy and market expansion.